Refunds and Cancellation
All of our products ship at a flat rate $9.99. Most items will come ground through UPS or USPS. If you need quicker delivery please contact us and we will gladly help upgrade delivery for an additional fee.
Regular handling times are 24 business hours Monday - Friday. At times, some of our products require a few extra days before getting shipped out. Customer service is our number 1 priority. If this is a case with one of the products you ordered, we will contact you immediately to inform you of expected shipping date.
While we make every attempt to ship the day of your order, there is no guarantee of this. We also cannot guarantee that your package will arrive in any particular time frame. There are instances where FedEx, UPS or USPS will delay the shipment of a package due to unforeseen events. If your package has been delayed beyond its scheduled delivery time, we will not be able to refund any shipping charges. Please be aware that FedEx, UPS and USPS do not have any guarantees as to the delivery time of a ground package.
$3.99 shipping will ship as a ground service option. We cannot control how quickly you will receive your order if you choose this option. If you would like your order quicker, please choose a different shipping option.
We will not ship to a freight forwarder.
For shipments of firearms and ammunition please refer to the Firearms and Ammunition Tab.
We appreciate your patience as we provide you with the best possible products and customer service!
A RETURN AUTHORIZATION NUMBER (RMA) IS REQUIRED BEFORE YOU CAN RETURN AN ITEM
To REQUEST AN RMA USE ONE OF THESE THREE STEPS:
Request an RMA through your account. (This is the easiest step.)
Use the contact us page.
Call us and leave a detailed message at (352) 237-1579
Please reference your order number.
Mil-Out is committed to providing the highest quality gear to match the needs and expectations of its customers. In instances where the product does not meet your expectation, must be returned for warranty coverage or needs to be returned for any other reason the following terms and procedures should be followed:
GENERAL RETURNS: Items may be returned in new and unopened condition within 30 days of delivery for a replacement or refund. Items that are washed, worn, soiled, bear any odor, or are missing original labeling cannot be returned. There is NO RESTOCKING FEE. We do not reimburse or credit shipping expenses unless it is our error. Some items are returned directly to the product manufacturer for warranty service, when you contact us we will assist you with this.
Unfortunately, we can only offer refunds before the 30 day mark.
- Firearms cannot be returned once accepted from the FFL. Please inspect the firearm before it is accepted.
- Ammunition may not be returned unless found defective.
- Boots must be returned in the original box, which also CANNOT be used as the shipping box. You must ship the boots back in the original packaging, inside another box.
- Obvious wear & tear such as scratches or dents on any merchandise; kinks in watch band; tears and holes in garments; scratches on sunglass and/or goggle lenses.
- Any and all size adjustments such as links removed from watch bands; garments that have been laundered, tailored and/or altered, etc.
- Dirt, sand, sun and/or water damage, antiperspirant stains, makeup, animal fur, etc.
- Obvious odors such as cigarette smoke, perfume or colognes, etc.
- Protective Packaging or original packaging that has been defaced in any manner, or is absent upon return. This includes boot/footwear boxes.
- Related warranty paperwork, inserts, attached coupons and/or instructions pamphlets are absent.
- Any DVD or CD that has been opened/taken out of its plastic wrap.
- Due to Health Code Violations, underwear (boxers, briefs, etc.) and socks are not eligible for return.
- Due to the nature of body armor products, all sales are final. No returns are accepted after the order has been placed. Please contact us prior to placing your order to address any concerns or questions.
- Certain products containing liquid material such as pepper sprays, gun lubricants and cleaning products are not eligible for return.
- Custom made items, including all Smith & Warren Custom Badges, are not eligible for return.
- Gift Certificates are NOT eligible for return/refund, they are final sale
If a customer is in receipt of merchandise that was drop-shipped (merchandise from one of Mil-Out distributors shipped directly to the customer), it is the customer's responsibility to contact Mil-Out regarding the drop-shipped merchandise. We will not be held liable for issuing refunds and/or exchanges on any drop-shipped merchandise that a customer has chosen to return to the distributor. In addition, Mil-Out will not be held liable for any missing or damaged items that the customer has chosen to return to the distributor. Furthermore, if drop-shipped merchandise has been returned to the distributor by the customer, Mil-Out reserves the right to end all further assistance and proceedings regarding the customer's order. All drop shipped merchandise must be returned to Mil-Out, not to the manufacturer.
SHIP RETURNS TO: (After being issued an RMA#)
3101 SW 34th Ave. Ste. 802
Ocala, FL 34474
Refunds: Items may be returned in new and unopened condition within 30 days of delivery for a replacement or refund. Items that are washed, worn, soiled, bear any odor, or are missing original labeling cannot be returned. There is NO RESTOCKING FEE. We do not reimburse or credit shipping expenses unless it is our error. Some items are returned directly to the product manufacturer for warranty service, when you contact us we will assist you with this.
Unfortunately, we can only offer refunds before the 30 day mark.
Refunds will go back to the original card that the order was placed on.
Cancellation: We can cancel orders as long as the items have not shipped yet or you card has not yet been charged. Please contact us for further information.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site an fill out a form to subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
Mil-Out collects and uses Users personal information for the following purposes:
- To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
- To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To administer a content, promotion, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Compliance with children\'s online privacy protection act
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
3101 SW 34th Ave. Ste. 802, Ocala, FL 34474
Or use the contact us page.